10Mar 2020

THE INFLUENCE OF HUMAN CAPITAL ON SMART CITY IMPLEMENTATION AND SERVICE PERFORMANCE OF THE MAKASSAR CITY GOVERNMENT

  • Financial Administration Bureau, Hasanuddin University, Indonesia.
  • Department of Management, Faculty of Economics and Business, Hasanudin University, Indonesia.
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The aims of study are analyze and describe the effect of human capital on the smart city implementation and service performance. To collect data using questionnaires and interviews with 153 respondents, while the analyzed data are 51 respondents. The sampling technique is purposive sampling. Data were analyzed using the Partial Least Square-Structural Equation Modeling (PLS-SEM) technique using the SmartPLS program. The results showed that human capital has a direct, positive and significant effect on the smart city implementation and service performance (SERVPERF). The smart city implementation has a direct, positive and significant effect on service performance (SERVPERF). Human capital has a positive and significant effect on service performance (SERVPERF) through the smart cityimplementation.

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[Badirun Basir, Nurdin Brasit, Nurdjanah Hamid and Musran Munizu (2020); THE INFLUENCE OF HUMAN CAPITAL ON SMART CITY IMPLEMENTATION AND SERVICE PERFORMANCE OF THE MAKASSAR CITY GOVERNMENT Int. J. of Adv. Res. 8 (Mar). 345-357] (ISSN 2320-5407). www.journalijar.com

Badirun Basir
Hasanuddin University

DOI:

Article DOI: 10.21474/IJAR01/10634      
DOI URL: https://dx.doi.org/10.21474/IJAR01/10634

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