01Aug 2019

IMPLEMENTING BUSINESS PROCESS REENGINEERING (BPR) IN GOVERNMENT ORGANIZATION.

  • Department of Accounting and Finance, College of Business and Economics, Wollo University, Ethiopia.
Crossref Cited-by Linking logo
  • Abstract
  • Keywords
  • References
  • Cite This Article as
  • Corresponding Author

Government organizations can use Business Process Reengineering (BPR) to enhance their performances in terms of reducing processes? cost and cycle time, increasing service quality, and increasing customers and employees satisfaction. However, the implementation phase of BPR pointed as the most challenging. Thus this study tried to study the factors that leads to delay BPR implementation in government organization case of Afar region sector bureaus, Ethiopia. In this research, concurrent triangulation strategy of mixed method research design adopted. Survey, interviews and document review strategy of inquiry have been used. Totally 160 respondents taken as respondents for the survey. The interviews have been made with individuals who have served as design team members of the region. The document review is made by acquiring BPR project reports from the region. Results of the study showed that the region used BPR to reduce the processes cycle time and cost, to increase service quality, customers? satisfaction, and employees? satisfaction. However, the region faced challenges to implement the redesigned processes. The factors impended to successfully implement BPR in the region categorized as top management support factors, change management factors, organizational factors, BPR project management factors, information technology factors (IT) and country related factors. In general, this study suggests to take corrective measures before the project entirely fail.

  1. Allen, D. and Fifield, N. 1999, Re-engineering change in higher education, Information Research, Vol. 4 No. 3
  2. Al-Mashari, M. and Zairi, M. 1999, BPR implementation process: an analysis of key success and failure factors, Business Process Management Journal, Vol. 5 Iss: 1, pp.87 ? 112
  3. Attaran, M. and Wood, G. 1999, How to succeed at reengineering, Journal of Management Decision, Vol. 37 Iss: 10, pp.752?757
  4. Bibi S. & Hassan M.S. 2014, Factors Affecting Business Process Reengineering in ERP implementation: A Literature Review, International Review of Management and Business Research, Vol. 2 Issue.1
  5. Cheng and Chiu (2008), Critical Success Factors of Business Process Re-engineering in the Banking Industry, Knowledge and Process Management15(4):258 ? 269
  6. Debela and Hagos, 2011, BPR implementation in Ethiopian public organizations
  7. Debela, T. 2009, Business process reengineering in Ethiopian public organizations: the relationship between theory and practice, Journal of Public Management and Development, Vol.1 No.2
  8. Fragoso, J.T. 2015, Business Process Reengineering in Government Agencies: Lessons from an Experience in Mexico. Journal of Service Science and Management, 8, 382-392
  9. Grover, V., Jeong, S., Kettinger, W. and Teng, J. 1995, The Implementation of Business Process Reengineering, Journal of Management Information Systems, Vol. 12, No. 1, pp. 109-144
  10. Habib M.N. 2013, Understanding Critical Success and Failure Factors of Business Process Reengineering, International Review of Management and Business? Research, Vol. 2 Issue.1
  11. Hammer, M. and Champy, J. 1993, Reengineering the Corporation: A Manifesto for Business Revolution, Nicholas Brealey Publishing: Allen and Urwin, London
  12. Herzog, Polajnar and Tonchiaz (2005), development and validation of business process reengineering (BPR) variables: a survey research in Slovenian companies, International Journal of Production Research, Taylor & Francis, 2007, 45 (24), pp.5811-5834
  13. Linden, M. 1998, ?Workbook for Seamless Government?, Jossey-Bass Inc., San Francisco, California
  14. Mathew, Sulphey M.M. Rajasekar S. 2014, Organizational performance and readiness for change in public sector undertaking, African Journal of Business management, Vol.8(19), pp. 852-863
  15. Mengesha, G. and Common, R. 2007, Public sector capacity reform in Ethiopia: A tale of success in two ministries?, Public Administration and Development, V. 27, 367?380
  16. M, 2011, Prospects and Challenges to Implement Business Process Reengineering (BPR) in Ethiopian Public Universities, Addis Ababa University, unpublished thesis
  17. Nicholds, B.A. and Mo, J.P.T. 2015, Risk Assessment of Business Process Re-Engineering Projects. Open Journal of Social Sciences, 3, 30-34
  18. Reyes, D. 2001, Public Sector Reengineering: Practice, Problems and Prospects, Asian Review of Public Administration
  19. Sharifi & Nazemi (2006), Survey of BPR Experiences in Iran: Reasons for Success and Failure
  20. Sharma R and Kant R. 2015, HR Issues and Challenges in Implementing Business Process Reengineering in Government Organizations in India, European Journal of Business and Management
  21. Tanoglu, I. 2004, Business Process Reengineering: A literature survey report, Available at, <http://www.mis.boun.edu.tr/erdem/mis517/projects03/BPR.doc>
  22. United States General Accounting Office (GAO) 1997, Business Process Reengineering Assessment Guide, Accounting and Information Management Division, Available at, <http://govinfo.library.unt.edu/npr/library/gao/bprag.pdf>
  23. Wu, Y. and Du, J. 2010, The analysis of Business Process Reengineering applicability and process of implementation, Management and Service Science (MASS). 2010 International Conference (pp. 1-3, 24-26)
  24. Yujun (2010), How Does the Enterprise Implement Business Process Reengineering Management, International Conference on E-Business and E-Government, 00, no., pp. 4100-4102, 2010, doi:10.1109/ICEE.2010.1029
  25. Zairi and Sinclair (1995), Business process re-engineering and process management: A survey of current practice and future trends in integrated management, Business Process Re-engineering & Management Journal, Vol. 1 Iss: 1, pp.8 - 30.

[Naod Mekonnen. (2019); IMPLEMENTING BUSINESS PROCESS REENGINEERING (BPR) IN GOVERNMENT ORGANIZATION. Int. J. of Adv. Res. 7 (Aug). 109-120] (ISSN 2320-5407). www.journalijar.com

Naod Mekonnen
Department of Accounting and Finance, College of Business and Economics, Wollo University, Dessie, Ethiopia

DOI:

Article DOI: 10.21474/IJAR01/9482      
DOI URL: https://dx.doi.org/10.21474/IJAR01/9482

Download Full Paper

Download PDF No. of Downloads: 458 | No. of Views: 1466