23May 2017

CUSTOMERS? ATTITUDE TOWARDS ISLAMIC AND CONVENTIONAL BANK: A GLIMPSE FROM HYDERABAD, PAKISTAN.

  • Lecturer, Business Administration, University of Sindh Laar Campus Badin.
  • Assistant Professor, Sindh University Laar CampusBadin.
  • Assistant Professor, Business Administration, University of Sindh, Jamshoro, Pakistan.
  • Lecturer at Institute of Information and Communication Technology (IICT)
  • BBA student Sindh University Laar Campus Badin.
Crossref Cited-by Linking logo
  • Abstract
  • Keywords
  • References
  • Cite This Article as
  • Corresponding Author

This study investigates and compares customer satisfaction of Islamic and conventional banks within Pakistani context. Although, various researchers have attempted to understand this phenomena. However, there is rare or no literature exploring customer satisfaction of banks within the second largest city of Sindh, Hyderabad, Pakistan. Quantitative approach was adopted to investigate and understand customer dynamics within the context of the Hyderabad. Data was analyzed through SPSS. Data analyses conclude that customer satisfaction level is different among different customers of the different types of banking system.

  1. Asdullah, M. A., &Yazdifar, H. (2016). Evaluation of factors influencing youth towards Islamic banking in Pakistan.ICTACT Journal on Management Studies,?2(1).
  2. Beck, T., Demirg??-Kunt, A., &Merrouche, O. (2013). Islamic vs. conventional banking: Business model, efficiency and stability.Journal of Banking & Finance,?37(2), 433-447.
  3. Erol, C., F. Baklaci, H., Aydoğan, B., &Tun?, G. (2014). Performance comparison of Islamic (participation) banks and commercial banks in Turkish banking sector.EuroMed Journal of Business,?9(2), 114-128.
  4. Khan, M. S. N., Hassan, M. K., &Shahid, A. I. (2008). Banking behavior of Islamic bank customers in Bangladesh.Journal of Islamic Economics, Banking and Finance,?3(2), 159-194.
  5. Latif, Y., Abbas, A., Akram, M. N., Manzoor, S., & Ahmad, S. (2016). Study of Performance comparison Between Islamic and Conventional Banking In Pakistan. European Journal of Educational and Development Psychology, 4(1), 17-33.
  6. Mohsin Butt, M., &Aftab, M. (2013). Incorporating attitude towards Halal banking in an integrated) service quality, satisfaction, trust and loyalty model in online Islamic banking context.International Journal of Bank Marketing,?31(1), 6-23.
  7. Rammal, H. G., & Parker, L. D. (2013). Islamic banking in Pakistan: A history of emergent accountability and regulation. Accounting History, 18(1), 5-29.
  8. Riaz, Ahsan, R. Awad, and S. Nadia. "Customer satisfaction between Islamic and conventional banks: Case of Pakistan."?Social and basic sciences research review2 (2014): 69-73.
  9. Siddiqi, M. N. (2006). Islamic banking and finance in theory and practice: A survey of state of the art.Islamic economic studies,?13(2), 1-48.
  10. Yousefi, M., Abizadeh, S., & McCormick, K. (1997). Monetary stability and interest-free banking: the case of Iran.Applied Economics,?29(7), 869-876.
  11. Zaher, T. S., &Kabir Hassan, M. (2001). A comparative literature survey of Islamic finance and banking.?Financial Markets, Institutions & Instruments,?10(4), 155-199.

[Tayyaba Rafique Makhdoom, Muhammad Nawaz, DrMushtaque Ali Jariko, Tania Mushtaque and Amna Asif. (2017); CUSTOMERS? ATTITUDE TOWARDS ISLAMIC AND CONVENTIONAL BANK: A GLIMPSE FROM HYDERABAD, PAKISTAN. Int. J. of Adv. Res. 5 (May). 879-884] (ISSN 2320-5407). www.journalijar.com

Dr. Muhammad Nawaz
Assistant Professor, Sindh University Laar Campus Badin

DOI:

Article DOI: 10.21474/IJAR01/4190      
DOI URL: http://dx.doi.org/10.21474/IJAR01/4190

Download Full Paper

Download PDF No. of Downloads: 22 | No. of Views: 108